Customer Service
Item Availability
Although our online inventory levels are updated daily, there may be some instances where an item ordered may become out of stock before your order is fulfilled. Once an order is placed, we will confirm availability within 2 to 3 business days. If an item is unavailable, we will contact you with an alternative(s). At that time you can either choose to move forward with the order or we can cancel and refund.
Shipping Policy
Tracking info will be supplied once order is shipped.
Returns, Exchanges, and Refunds
If you would like to exchange an item (due to incorrect sizing), send us an email to support@westcoastsledders.ca, and tell us the reason for the exchange. Also include your order number. Once we receive your request, and have approved it, we will further instruct on return shipping details and conditions, via email.
To qualify for an exchange, the item must be new and unused, exchange request submitted within 7 days of delivery, returned to us within 14 days of exchange approval, and in its original packaging including all literature and documentation.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Refunds will only be issued if the product ordered is deemed to be defective by the manufacturer, or in the case of an exchange due to sizing, is no longer available.
Due to safety concerns, all helmets are non-returnable/refundable.
All sale items are final sale.
Warranty
All warranty is to be completed directly with the manufacturer. Further details can be found on the applicable manufacturers web page. Although we can help you out with this process, ultimately, the decision to repair, replace, or deny is decided on by the manufacturer.
