Customer Service

Item Availability

Please note, at this time, not all items listed on our site are in-stock or available to order. Due to increased demand, decreased supply, production and shipping delays, we cannot guarantee your order will be filled. Once an order is placed, we will confirm availability within 24 - 48 hours. If an item is unavailable, we will contact you with an alternative(s). At this time you can either choose to move forward with the order or we simply can cancel or refund. If you would like confirmation on availability prior to ordering, you can inquire by texting us at 778-808-4048 or by emailing in your request to support@westcoastsledders.ca.

Shipping Policy

Due to increased demand, and decreased supply, all orders may require 2 to 3 business days for processing. This does not include shipping time.
We only ship to Canada and the USA.

Free shipping is included on every order over $200. For orders from $0 to $199.99, our flat rate shipping fee is $20. Some exclusions may apply, most often dependent on size and delivery location. 

Free shipping may not be included during our site-wide sales (ie: Black Friday, Boxing Day)

Standard shipping may take 1-2 weeks, but quite often is quicker. Item availability, peak shipping seasons (ie: Christmas, Black Friday), and your shipping location can affect these shipping time estimates. All efforts are put forth to ensure your order is delivered to you as quickly as possible.

Tracking info will be supplied once order is shipped.

Returns, Exchanges, and Refunds

If you would like to exchange an item (due to incorrect sizing), send us an email to support@westcoastsledders.ca, and tell us the reason for the exchange. Also include your order number. Once we receive your request, and have approved it, we will further instruct on return shipping details and conditions, via email. 

To qualify for an exchange, the item must be new and unused, returned to us within 14 days of delivery and in its original packaging including all literature and documentation. 

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

Refunds will only be issued if the product ordered is deemed to be defective by the manufacturer, or in the case of an exchange due to sizing, is no longer available.

Due to COVID, all helmets are non-returnable/refundable.

 

Warranty

All warranty is to be completed directly with the manufacturer. Further details can be found on the applicable manufacturers web page. Although we can help you out with this process, ultimately, the decision to repair, replace, or deny is decided on by the manufacturer.